EOS Organic Mattress Layer Swap

Are you within 90 days of your EOS Organic Mattress purchase?

Yes

Follow our easy 4 steps to return your comfort layer(s) and order your replacement layers.

No

If more than 90 days have passed since your original purchase date, you can still order new layers, but we cannot accept any layers back.

Frequently Asked Questions

How does the layer swap program work?

Swap any 3" comfort layer within 90 days of your purchase. Just fill out our simple form and purchase your new layers. Then, schedule a pickup for your original layers using a prepaid return label. Once we receive your original layers back, you will be issued a full refund less shipping (as long as they're received back in good condition within 90 days of your original invoice date). It's that easy!

If I am past the 90 day layer swap window, what are my options?

If more than 90 days have passed since your original purchase date, you can still purchase new layers, but we cannot accept any layers back. Please visit naturepedic.com/layer swap/new layers to place your order.

Do I have to pay for the new layers upfront?

Yes. When you place your order for new layer(s), you will pay for your order plus round trip shipping charges (shipping new layers to you and old layers back to us). Once we receive your original layers back within 120 days of original purchase, we will issue a refund for the cost of the new layers.

What if I purchased my EOS from another retailer? Can I still layer swap?

Yes! You can participate in our 90 day layer swap program as long as you purchase your mattress from an authorized Naturepedic dealer. However, you will need to provide us with a copy of your purchase receipt showing the date of purchase.

What are the shipping costs?

For the Continental U.S. only, the COMFORT LAYER (3"): Twin, TwinXL, Full, Split Queen & Split King/CalKing is $40/piece each way ($70 for two pieces). Please contact us for charges to Alaska, Hawaii and other countries.

Can I swap my support layer?

No. The layer swap policy is only for 3" comfort layers. New or additional support layers will be new purchases and are not part of the swap program.

How long will it take to receive my order?

Layer swap orders typically ship within 5-7 business days via UPS or FedEx Ground. You will receive a notification with tracking information once your order ships out. Please contact us for rush options.

Can my sleeping partner and I choose different comforts?

Split layers allow you to have a different comfort/support option for each side of the bed. This is great for couples who want to customize the feel of their mattress independent of their sleep partner. All Queen, King and CalKing size layers ship split by default. This makes it easier to handle the layers and swap them if needed. Don't worry, you won’t feel the split once your bed is all zipped up.

How will I receive my refund?

Refunds are issued via the original purchase method. If you originally ordered with a debit or credit card, your refund will be issued to the card used, etc.

Can I return layers in any condition?

No. Naturepedic reserves the right to reject any returned layers found to be damaged or unsanitary. Your returned layers must be in good condition.

When will I receive my refund?

There is a processing time of approximately three weeks to receive your refund from the time we ship your new layers.

What do you do with returned layers?

Returned layers are either used for floor sample displays or donated to various charities.