Layer Swap Order Form

Step 1

Complete the form below to begin the layer swap process. (If you are not returning any layers, you can go straight to the new layer order form and skip this page.)

Step 3

Once you receive your new layers, schedule a pickup for your original layers using a prepaid shipping label that will be emailed to you.

Step 2

Upon submitting this form, you will be taken to a screen to order your new layers.

Step 4

Once we receive your returned layer(s) back, we will refund you for the new layers less any applicable shipping fees. We reserve the right to reject any returned layers that are found to be damaged or unsanitary. Please note that all layers must be returned within 90 days of your original invoice date.

 

What Layers Will You Be Returning?

Top / Comfort Layer (3")

Additional Top/Comfort Layer (for split configurations)

Original Purchase Information

If mattress was purchased directly from Naturepedic:

If mattress was purchased from a 3rd party retailer, please attach a scanned copy of your receipt below or fax to 206-666-6613

Pickup Address for Original Layers

Frequently Asked Questions

What exactly will be charged to my credit card?

You will be charged for the new layers plus round trip shipping charges. Once we receive your original layers back, we will issue a full 1:1 refund for the cost of the new layers against the returned layers, so long as all layers are received back within 120 days of your original purchase date.

If I am past the 90 day layer swap window, what are my options?

If more than 90 days have passed since your original purchase date, you can still order new layers, but we cannot accept any layers back. Please visit naturepedic.com/layerswap to place your order.

How are layer swap shipping costs calculated?

Continental U.S. only

COMFORT LAYER (3"):
Twin, TwinXL, Full, Split Queen & Split King/CalKing - $40/piece each way

Please contact us for charges to Alaska, Hawaii and other countries

What if I purchase my EOS from another retailer. Can I still layer swap?

Yes! You can participate in our 90 day layer swap program as long as you purchase your mattress from an authorized Naturepedic dealer. However, you will need to provide us with a copy of your purchase receipt to initiate the swap.

How long will it take to receive my order?

Layer swap orders typically ship within 5-7 business days via UPS or FedEx Ground. You will recieve a notification with tracking information once your order ships out. Please contact us for rush options.

What do you do with returned layers?

Returned layers are either used for floor sample displays or donated to various charities.