Baby & Kids Products - Return Policy
All Naturepedic baby and kids products come with a 30 Day Money Back Guarantee provided the product was purchased directly from Naturepedic. Naturepedic products purchased from other retailers follow the return policy of that retailer. Buyer pays all shipping costs (including outbound costs associated with any promotions).

Luxury Adult Mattresses - Comfort Exchange and Return Policy
We pride ourselves on having extremely low exchange/return rates, but we're there for you if you need us. We stand behind our products and will do our best to make sure you are completely satisfied.

  • Comfort Exchange Policy - If purchased directly from Naturepedic, and within 60 days of delivery, up to one comfort exchange is included for an additional $275. Additional exchanges within the same 60 days are billed at current shipping rates (may exceed $275). Naturepedic products purchased from other retailers follow the exchange policy of that retailer.
     
  • Return Policy - Returns are accepted within 60 days of delivery for a full refund, less all actual freight charges incurred by Naturepedic (including actual charges associated with any exchanges). Naturepedic products purchased from other retailers follow the return policy of that retailer.
     
  • Unable to Deliver Due to Size or Other Reason - Please measure the doorways, hallways and stairwells before placing your order. It is your responsibility to ensure that the delivery can be made, including making a delivery appointment within a reasonable time frame. If delivery cannot be made due to any of these restrictions, you will be reponsible for outbound shipping (including promotional shipping) and any return shipping costs.

Damaged Shipping Policy
Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Without marking the delivery receipt, we will have no recourse with the freight carriers.

Orders Refused on Delivery
If you refuse your order upon delivery (for reasons other than damage), you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.

Limited Warranty
All Naturepedic crib mattresses carry a lifetime limited warranty (original purchaser only). Twin and full size kids mattresses carry a 20 year limited warranty, and luxury adult mattresses carry a 10 year limited warranty. All other products carry a 1 year limited warranty.  (More warranty information)

Secure Ordering
BBB Seal BBB Seal   The information you provide us during the ordering process is protected by a secure SSL server. This server encrypts information while it is being transmitted across the Internet so that unauthorized people cannot read it.

Privacy Policy
Naturepedic adheres to a strict policy to protect your privacy. It's very simple. We will not release your personal credit card, name and address, email address or any other information about you or any of our customers to outside parties. We will not trade, sell, resell, or redistribute information you provide us to other companies, organizations or individuals. We simply will not compromise your private information, period.

Disclaimer
All information provided by Naturepedic on this website, as well as through our other marketing and customer service channels, is strictly intended for educational and general informational purposes only. We make no claims with respect to the accuracy of any information contained on this site which may have been obtained from government documents, environmental organizations, trade associations, reference materials, journals, health websites, or any other source.

All Naturepedic products are sold as quality consumer items and not as medical devices. These products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by Naturepedic should not be construed as medical advice. For medical related questions, please follow the advice of your physician.