Baby & Kids Products - Return Policy
All Naturepedic baby and kids products come with a 30 Day Money Back Guarantee provided the product was purchased directly from Naturepedic. Naturepedic products purchased from other retailers follow the return policy of that retailer. Buyer pays all shipping costs (including outbound costs associated with any promotions).
Luxury Series Adult Mattresses - Comfort Exchange and Return Policy
We pride ourselves on having extremely low exchange/return rates, but we're there for you if you need us. We stand behind our products and will do our best to make sure you are completely satisfied.
EOS Series Mattresses
Please refer to the EOS FAQ page for terms and policies.
Damaged Shipping Policy
Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Naturepedic must be notified within 72 hours in order to file a claim. Without marking the delivery receipt, we will have no recourse with the freight carriers.
Orders Refused on Delivery
If you refuse your order upon delivery (for reasons other than damage), you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.
All Naturepedic crib mattresses carry a lifetime limited warranty. Twin mattresses and higher carry a 20 year limited warranty. Luxury pillowtop pads and toppers carry a 10 year warranty. All other products carry a 1 year limited warranty. (More warranty information)
Naturepedic adheres to a strict policy to protect your privacy. It's very simple. We will not release your personal credit card, name and address, email address or any other information about you or any of our customers to outside parties. We will not trade, sell, resell, or redistribute information you provide us to other companies, organizations or individuals. We simply will not compromise your private information, period.
All information provided by Naturepedic on this website, as well as through our other marketing and customer service channels, is strictly intended for educational and general informational purposes only. We make no claims with respect to the accuracy of any information contained on this site which may have been obtained from government documents, environmental organizations, trade associations, reference materials, journals, health websites, or any other source.
All Naturepedic products are sold as quality consumer items and not as medical devices. These products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by Naturepedic should not be construed as medical advice. For medical related questions, please follow the advice of your physician.