Baby & Kids Products - Return Policy

All Naturepedic baby and kids products come with a 30 Day Money Back Guarantee provided the product was purchased directly from Naturepedic. Naturepedic products purchased from other retailers follow the return policy of that retailer. Buyer pays all shipping costs (including outbound costs associated with any promotions).

Luxury Series Adult Mattresses - Comfort Exchange and Return Policy

We pride ourselves on having extremely low exchange/return rates, but we're there for you if you need us. We stand behind our products and will do our best to make sure you are completely satisfied.

  • 120 Day Comfort Exchange Policy - If you are not completely satisfied after 60 days of sleeping on your mattress or topper and within 120 days of delivery, you may apply a maximum of 50% of your cost towards a new Naturepedic mattress or topper of equal or greater value. You will be responsible for any differences in price, applicable taxes, and new delivery charges. Your original receipt from an authorized Naturepedic dealer is required. Your original mattress will be picked up at no charge by Naturepedic and donated to charity. The Comfort Exchange must be exercised directly with Naturepedic and cannot be combined with any other promotions.
     
  • Return Policy - Since Naturepedic will never resell a used mattress, we are not able to accept any returns. We will, however, work with you as best we can to ensure a proper exchange as per the above policy if you are not completely satisfied.
     
  • Unable to Deliver Due to Size or Other Reason - Please measure the doorways, hallways and stairwells before placing your order. It is your responsibility to ensure that the delivery can be made, including making a delivery appointment within a reasonable time frame. If delivery cannot be made due to any of these restrictions, you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs.

EOS Series Mattresses

Please refer to the EOS FAQ page for terms and policies.

Damaged Shipping Policy

Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Naturepedic must be notified within 72 hours in order to file a claim. Without marking the delivery receipt, we will have no recourse with the freight carriers.

Orders Refused on Delivery

If you refuse your order upon delivery (for reasons other than damage), you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.

Limited Warranty

All Naturepedic crib mattresses carry a lifetime limited warranty. Twin mattresses and higher carry a 20 year limited warranty. Luxury pillowtop pads and toppers carry a 10 year warranty. All other products carry a 1 year limited warranty.  (More warranty information)

Secure Ordering

BBB Seal BBB Seal   The information you provide us during the ordering process is protected by a secure SSL server. This server encrypts information while it is being transmitted across the Internet so that unauthorized people cannot read it.

Privacy Policy

Naturepedic adheres to a strict policy to protect your privacy. It's very simple. We will not release your personal credit card, name and address, email address or any other information about you or any of our customers to outside parties. We will not trade, sell, resell, or redistribute information you provide us to other companies, organizations or individuals. We simply will not compromise your private information, period.

Disclaimer

All information provided by Naturepedic on this website, as well as through our other marketing and customer service channels, is strictly intended for educational and general informational purposes only. We make no claims with respect to the accuracy of any information contained on this site which may have been obtained from government documents, environmental organizations, trade associations, reference materials, journals, health websites, or any other source.

All Naturepedic products are sold as quality consumer items and not as medical devices. These products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by Naturepedic should not be construed as medical advice. For medical related questions, please follow the advice of your physician.