How does the layer swap program work?
Swap any 3" comfort layer within 90 days of your purchase. Just fill out a simple form and purchase your new layers. Then, schedule a pickup for your original layers using a prepaid return label. Once we receive your original layers back, you will be issued a full refund as long as they're received back in good condition within 90 days of your original invoice date. For orders where the original mattress was not purchased at naturepedic.com, proof of invoice or receipt date will be required and shipping fees will be deducted for each layer. Shipping fees will also apply for all orders outside the Continental U.S.
If I am past the 90 day layer swap window, what are my options?
If more than 90 days have passed since your original purchase date, you can still purchase new layers, but we cannot accept any layers back. Please visit naturepedic.com/newlayers-selectsize to place your order.
Do I have to pay for the new layers upfront?
Yes. When you place an order for new layer(s), you will pay for your order upfront. Once we receive your original layers back within 90 days of original purchase, we will issue a full refund for the cost of the new layers. For orders outside the Continental U.S. or where the original mattress was not purchased at naturepedic.com, round trip shipping charges will apply (shipping new layers to you and old layers back to us).