Terms & Policies
Please call Customer Service for orders shipping to locations outside the Continental U.S. and Canada.
FedEx Ground and Freight
Eastern and Central States: 2-3 business days
Western States: 4-5 business days
Email notification with tracking information will be sent
Freight Curbside Delivery
This shipping method is for packages too large to be shipped with FedEx ground. The freight company will call to schedule a time frame for delivery. The driver will remove the package from the truck and leave it on the curb. Not recommended for heavier mattresses.
Freight Threshold Delivery
This shipping method is for packages too large to be shipped with FedEx ground. The freight company will call to schedule a time frame for delivery. The driver will remove the package from the truck and bring it to the first doorway, but not inside or up to an apartment door. You must be home to inspect and sign for your delivery.
This shipping method is an inside delivery and setup service. A two man crew will unpack and setup your new bed for you. Optionally, they will remove and dispose of your old mattress as well.
Remote destinations, including Yukon, Nanuvet and NW Territories incur additional charges. You will be contacted with an updated shipping quote.
For more information on shipping to APO/FPO addresses, please email firstname.lastname@example.org.
Damaged Shipping Policy
Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Naturepedic must be notified within 72 hours in order to file a claim. Without marking the delivery receipt, we will have no recourse with the freight carriers.
Orders Refused on Delivery
If you refuse your order upon delivery (for reasons other than damage), you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.
Returns & Exchanges
Accessories & Bedding have a 30 day money back guarantee. Baby & Kids products have a 30 day money back guarantee. EOS mattresses have a 90 day comfort exchange and a 90 day money back guarantee. Luxury mattresses have a 90 day comfort exchange and a 120 day exchange less 50% of the original purchase price. Shipping & delivery fees are not covered by the above policies and are the sole responsibility of the customer. Click here for our full Returns & Exchanges Policy.
All Naturepedic crib mattresses carry a lifetime limited warranty. Twin mattresses and higher carry a 20 year limited warranty. Luxury pillowtop pads and toppers carry a 10 year warranty. All other products carry a 1 year limited warranty. Click here for full Warranty Information.
All information provided by Naturepedic on this website, as well as through our other marketing and customer service channels, is strictly intended for educational and general informational purposes only. We make no claims with respect to the accuracy of any information contained on this site which may have been obtained from government documents, environmental organizations, trade associations, reference materials, journals, health websites, or any other source.
All Naturepedic products are sold as quality consumer items and not as medical devices. These products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by Naturepedic should not be construed as medical advice. For medical related questions, please follow the advice of your physician.